FREQUENTLY ASKED QUESTIONS

Shipping: Most items will be shipped within 3-5 business days. You may check your order status online at any time. Most items are shipped from our warehouse in Utah by the method you select.

Returns: Non-engraved items may be returned within 30 days of shipping for replacement or refund. Please contact us for a return authorization and shipping instructions. Engraved items are not returnable.

Privacy Policy: In Memory Of Store will occasionally update its privacy statement to reflect company and customer feedback. In Memory Of Store encourages you to periodically review this page to be informed of how we are protecting your information. If you have questions or concerns about policy changes, you should first contact the In Memory Of Store customer service department at Contact Us. Your privacy is important to us. Our privacy policy is designed to inform you of what information In Memory Of Store collects, why we collect such information and how we use the information we collect.

In general, you can browse our Web Site without telling us who you are or revealing any personally identifiable information about yourself. Personally identifiable information means any information that may be used to identify an individual, including, but not limited to, a first and last name; home, billing or other physical address; an email address; phone number or other contact information; and a credit card number and expiration date. When you submit your personally identifiable information to us, you are giving us your consent to the collection, use and disclosure of your personally identifiable information as set forth in this privacy policy.

In Memory Of Store does not sell, trade or rent your personally identifiable information to third-parties.

In addition to the uses set forth above, if you contact us by phone, fax or submit a request or inquiry through our Web Site and provide personally identifiable information, we will use your information to respond to your inquiry or request and to provide you with any other additional information that we believe may be helpful or interesting to you.

If you place an order with In Memory Of Store, in addition to the uses set forth above, we will use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we deem helpful or interesting to you.

Internal Use: We may compare and review your personally identifiable information for errors, omissions and accuracy. We may also use your personally identifiable information internally to improve our marketing and promotional efforts, Web Site content and product offerings. Your personally identifiable information may also be used internally to conduct internal research on our users' demographics, interests, behavior and generally to better understand and improve the usability, performance and effectiveness of our Web Site and our marketing programs.

Compliance with Law and Fraud Protection: We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Service Providers: We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, if we need to ship something to you, we must share your name and address with a shipping company. Examples of other third parties that we may share your personal information with include: webhosting companies, fulfillment companies (e.g., companies that fulfill product orders) and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with In Memory Of Store, to confirm and process your order we will share your personally identifiable information with such financing company. These third parties only receive personally identifiable information if such information is needed to perform their function(s), and they are not authorized to use any personally identifiable information for any other purpose(s) other than the purpose(s) set forth by In Memory Of Store. We only provide third-parties with the minimum amount of personally identifiable information necessary to complete the requested service, product or transaction.International Transfers: Information collected on this Web Site may be stored and processed in the United States or any other country in which In Memory Of Store or its affiliates, subsidiaries or agents maintain facilities and by using this Web Site, you consent to any such transfer of information outside of your country.

IP Address: When you visit our Web Site, In Memory Of Store collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Web Site, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Web Site. Your IP address may also be used in combination with your personally identifiable information for credit fraud protection and risk reduction.

Data Collection Devices, such as Cookies: Cookies are not used to collect personal or non-personal on you. Cookies are used for the shopping cart to store temporary data on your computer for use in the shopping cart. No other data is collected.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive.

Our Web Site may provide links to other third-party Web Sites which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) Web Sites.

In Memory Of Store is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of security technologies, procedures and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. For example, we store the personally identifiable information you provide on computer servers with limited access. Additionally, when we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.

By using this Web Site, you agree to In Memory Of Store's privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. When a revision is made we will revise the "last updated" date on this page. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Web Site constitutes your consent to this privacy policy and any updates.

Updated 18 August, 2008